{"id":2295,"date":"2022-01-13T10:36:00","date_gmt":"2022-01-13T15:36:00","guid":{"rendered":"https:\/\/www.pwvconsultants.com\/blog\/?p=2295"},"modified":"2022-01-10T13:46:04","modified_gmt":"2022-01-10T18:46:04","slug":"a-glitch-caused-a-uk-bank-to-send-duplicate-payments-on-christmas","status":"publish","type":"post","link":"https:\/\/www.pwvconsultants.com\/blog\/a-glitch-caused-a-uk-bank-to-send-duplicate-payments-on-christmas\/","title":{"rendered":"A Glitch Caused a UK Bank to Send Duplicate Payments on Christmas"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-extra-money-in-your-bank-account-always-seems-nice-until-you-realize-it-was-a-glitch\">Extra money in your bank account always seems nice. Until you realize it was a glitch.<\/h2>\n\n\n\n<p>The software that powers our everyday lives (and our lives are literally run on software) is often subject to problems and errors. As of late, most people hear that there\u2019s a technology problem and automatically assume it\u2019s a cyberattack because that\u2019s what we\u2019ve been dealing with for the last two years. But software can have problems that aren\u2019t related to someone hacking it, software also has bugs and glitches. And while those terms are sometimes used interchangeably, a bug and a glitch are not the same thing.\u00a0<\/p>\n\n\n\n<p>A bug in software can be defined as an error, flaw or failure that causes it to produce unexpected results or behave in unintended ways. These can be new vulnerabilities discovered by researchers, known vulnerabilities that have not been fixed or anything in between. But it\u2019s not limited to weak points in your system, a bug can also cause incorrect math to happen or incorrect data analysis or a number of other problems. A glitch, on the other hand, is a temporary problem, typically something that resolves quickly and doesn\u2019t happen again.<\/p>\n\n\n\n<p>Recently, a Spanish bank suffered a glitch that caused over $170 million in duplicate payments around Christmas. When extra money suddenly shows up in your bank account, it\u2019s usually a cause for celebration. After all, who doesn\u2019t need or want a little extra cash? But what if extra money shows up in your account and you have to give it back? That\u2019s exactly what some 2,000 customers of Santander Bank UK dealt with over the last week and a half. Banco Santander UK caught the glitch and fixed it relatively quickly, but now they are on a mission to recoup those funds.<\/p>\n\n\n\n<p>The extra fund deposited came from Santander\u2019s own reserves, so no commercial or corporate accounts were impacted. Luckily for the bank, financial institutions usually have a process to recover this money called the \u201cbank error recovery process\u201d which allows them to recoup the funds from third-party banks through an industry-approved process. Since the impacted people are mostly employees and suppliers of businesses that bank with Santander, there are many third-party banks involved in this process.<\/p>\n\n\n\n<p>\u201cWe\u2019re sorry that due to a technical issue, some payments from our corporate clients were incorrectly duplicated on the recipients\u2019 accounts,\u201d <a href=\"https:\/\/www.nbcnews.com\/business\/business-news\/bank-accidentally-deposits-176-million-peoples-accounts-christmas-day-rcna10538\">a Santander spokesperson told CNBC<\/a>.&nbsp;<\/p>\n\n\n\n<p>\u201cNone of our clients were at any point left out of pocket as a result and we will be working hard with many banks across the UK to recover the duplicated transactions over the coming days.\u201d<\/p>\n\n\n\n<p>Remember, this was a glitch, not a bug. The problem was a scheduling issue which has since been resolved. The business involved is still out millions of dollars, which it may or may not get back. This is one of those instances when no one did anything wrong, no one intentionally trying to steal money or give the bank\u2019s money away, a glitch that no one could have predicted. It\u2019s chalked up as \u201cone of those things,\u201d and everyone moves forward.<\/p>\n\n\n\n<p>So, computers are hard, we say that a lot and even have a whole series dedicated to it. Glitches happen. The best way to prepare is to have proper incident response in place for such events. There should be a clear procedure in place and who to contact in what situation with phone numbers included. The less thinking someone has to do in the midst of a stressful event, the better, even if said event is \u201cjust\u201d a glitch. And don\u2019t let the size of your business deter you, every business should have incident response plans ready to go for a variety of situations.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A glitch caused extra funds to show up in customer&#8217;s bank accounts. Now the company who sent it wants it back.<\/p>\n","protected":false},"author":1,"featured_media":2307,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[1969,958,1868],"tags":[2429,36,602,2430,2428,2431,1603,571],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.2 (Yoast SEO v22.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>A Glitch Caused a UK Bank to Send Duplicate Payments on Christmas - PWV Consultants<\/title>\n<meta name=\"description\" content=\"A glitch caused extra funds to show up in customer&#039;s bank accounts. 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Now the company who sent it wants it back.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.pwvconsultants.com\/blog\/a-glitch-caused-a-uk-bank-to-send-duplicate-payments-on-christmas\/\" \/>\n<meta property=\"og:site_name\" content=\"PWV Consultants\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/PWV-Consultants-110444033947964\" \/>\n<meta property=\"article:published_time\" content=\"2022-01-13T15:36:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-01-10T18:46:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.pwvconsultants.com\/blog\/wp-content\/uploads\/2022\/01\/Glitch-Sends-Extra-Payments-scaled.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1104\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Pieter VanIperen\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@PWV_Consultants\" \/>\n<meta name=\"twitter:site\" content=\"@PWV_Consultants\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Pieter VanIperen\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.pwvconsultants.com\/blog\/a-glitch-caused-a-uk-bank-to-send-duplicate-payments-on-christmas\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.pwvconsultants.com\/blog\/a-glitch-caused-a-uk-bank-to-send-duplicate-payments-on-christmas\/\"},\"author\":{\"name\":\"Pieter VanIperen\",\"@id\":\"https:\/\/www.pwvconsultants.com\/blog\/#\/schema\/person\/c15d5d40126a8ad906cb3067de95f8d4\"},\"headline\":\"A Glitch Caused a UK Bank to Send Duplicate Payments on Christmas\",\"datePublished\":\"2022-01-13T15:36:00+00:00\",\"dateModified\":\"2022-01-10T18:46:04+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.pwvconsultants.com\/blog\/a-glitch-caused-a-uk-bank-to-send-duplicate-payments-on-christmas\/\"},\"wordCount\":645,\"publisher\":{\"@id\":\"https:\/\/www.pwvconsultants.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.pwvconsultants.com\/blog\/a-glitch-caused-a-uk-bank-to-send-duplicate-payments-on-christmas\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.pwvconsultants.com\/blog\/wp-content\/uploads\/2022\/01\/Glitch-Sends-Extra-Payments-scaled.jpeg\",\"keywords\":[\"bug\",\"Business\",\"Coding\",\"error\",\"glitch\",\"Santander Bank UK\",\"software\",\"technology\"],\"articleSection\":[\"Business\",\"Information Technology\",\"Software\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.pwvconsultants.com\/blog\/a-glitch-caused-a-uk-bank-to-send-duplicate-payments-on-christmas\/\",\"url\":\"https:\/\/www.pwvconsultants.com\/blog\/a-glitch-caused-a-uk-bank-to-send-duplicate-payments-on-christmas\/\",\"name\":\"A Glitch Caused a UK Bank to Send Duplicate Payments on Christmas - PWV Consultants\",\"isPartOf\":{\"@id\":\"https:\/\/www.pwvconsultants.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.pwvconsultants.com\/blog\/a-glitch-caused-a-uk-bank-to-send-duplicate-payments-on-christmas\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.pwvconsultants.com\/blog\/a-glitch-caused-a-uk-bank-to-send-duplicate-payments-on-christmas\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.pwvconsultants.com\/blog\/wp-content\/uploads\/2022\/01\/Glitch-Sends-Extra-Payments-scaled.jpeg\",\"datePublished\":\"2022-01-13T15:36:00+00:00\",\"dateModified\":\"2022-01-10T18:46:04+00:00\",\"description\":\"A glitch caused extra funds to show up in customer's bank accounts. 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